AIRBNB PROPERTY MANAGEMENT:
Communication
Instant communication with guests via Airbnb messenger, chat or email in a friendly and efficient manner
Responding to guest inquires
Handling instant bookings
Dealing with emergencies and Airbnb Resolution Center
Managing listing calendars and availability
24/7 guest inquiries
Phone & email management
Screen Potential Guests and make bookings
Communication
Instant communication with guests via Multiple rental sites & PMS messenger, chat or email in a friendly and efficient manner
Responding to guest inquires
Handling instant bookings
Dealing with emergencies and Airbnb Resolution Center
Managing listing calendars and availability
24/7 guest inquiries
Phone & email management
Screen Potential Guests and make bookings
Virtual Property
LISTING MANAGEMENT:
- Choosing a photo and a title that provokes visitors to click on your listing
- Writing a description that converts potential customers into real guests
- Set-up automation for guest messages and check-in/out information
Virtual Property
CHANNEL MANAGEMENT:
Synchronization between the different channels and platforms.
Channel Manager Integration and Optimization
Virtual Property
REVIEW MANAGEMENT:
Writing reviews for your guests
Writing answers to your guest reviews
Virtual property
RESOLUTIONS MANAGEMENT:
Handle resolutions with the Airbnb resolution center
Provide information on issue, defend the owners/listing/manager
Execute guest alterations to dates booked, checkout time, etc
Provide refunds as necessary (at owner discretion)
Virtual Property
MAINTENANCE SUPPORT:
Coordinating technical issues with your maintenance team (text messages, emails, and calls)
Coordinating cleanings with your housekeeping team (text messages, emails, and calls)
Schedule Cleanings with the Housekeepers
